Frequently asked questions

We offer free shipping on orders over €75. For orders below this amount, we charge €4.95 shipping costs within the Netherlands.

Orders placed before 10:00 PM will be delivered the next business day. On average, you will receive your package within 1–2 business days.

Yes, you have 30 days to return your order. Items must be unworn, unwashed, and have their original tags. Returns are free for our customers.

On each product page, you will find a detailed size guide. We advise you to measure your bust, waist, and body length and compare them with our size chart for the best possible fit.

We accept iDEAL, credit card (Visa, Mastercard), PayPal, Klarna (pay later), and Bancontact. All payments are processed via a secure connection.

We do our best to display colors as accurately as possible. Slight variations may occur due to differences in screen settings. If in doubt, please contact us for more information about a specific item.

Orders can be canceled or changed as long as they have not yet been processed. Please contact our customer service as soon as possible. Once the order has been shipped, cancellation is unfortunately no longer possible.

You will find washing instructions on each garment. In general, we advise washing clothes inside out at 30°C and not tumble drying them to maintain their fit and color for as long as possible.

Yes, you can choose gift wrapping at checkout. You can also add a personal message. This is an optional service and costs an additional €2.50.

You can reach us by email at info@tarsiwear-official.com or via the contact form on our website. We typically respond within one business day. During peak periods, this may take a little longer.